Content Strategy and Words for Business on the Web Feature Post Sales vs. Marketing
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By Brad Shorr | December 13, 2007

Mike Sigers describes an appalling example of poor customer service.
A PDF from David Meerman Scott, Online Media Room Best Practices. Learn from a master.
From Stoney deGeyter, 5 Easy Ways to Make Your About Us Page More About Your Customers.
Skelliwag argues persuasively that we are all marketers.
This examination of social networking at work by Reem Abeidoh draws attention to generational issues yet to be played out in the world of office culture.
Along similar lines, Patrick Schaber offers 7 Ideas for Social Media and Business.
Small Business SEM gives us 8 Things the Search Industry Can Teach Small Business.
Jennifer Osborne compares online press release services.
Jeff Sexton does not like unsubstantiated assertions. Here he talks about why “superior customer service” are hollow words.
If you are an entrepreneur, you must read Dan Sitter’s 3 factors of sales success.
Jeanne Dininni always finds helpful blogs that are off the beaten track. If you still have Christmas shopping to do, check out her post about SaveBuckets.
I really like this one from Liz Strauss on how to accept a compliment. Words of wisdom most all of us can use!
Editing is the trench work of writing. Joanna Young describes several excellent editing techniques with links to other outstanding authorities.
Andrew gives us his list of entertaining and informative blogs. He’s got some great links, and I’m honored to be part of it. Thanks, Andrew!
From The Whoa Factor, my post on press release topics may be of interest to companies contemplating an online media program.
Robyn McMaster seldom gets into the nitty gritty of business strategy, but when she does, wow. Here she gives us 7 Strategies to Clinch that Raise or Promotion.
From John Moore, the 2007 Brand Autopsy Marketing Book Awards. Now I don’t have to worry about finding something to read.
More recommendations. White Paper guru Michael Stelzner presents his Top 10 Blogs for Writers. These I’m familiar with, and they are all truly outstanding.
Related:
December 13th, 2007 at 3:21 pm
Brad,
I’ve nominated you for the Nice Matters Award. Find info in my post: http://www.writersnotes.net/nice-matters-award-a-bloggers-gift/ .
Take care!
Jeanne
December 13th, 2007 at 3:29 pm
Wow! Thanks, Jeanne. That’s a real honor, especially from you, the poster person for Nice Blogging.
December 13th, 2007 at 4:00 pm
Brad, great set of links once again. You really do keep your ear to the ground.
And editing as the trench work of writing - I like that. You have such a good turn of phrase.
Joanna
December 13th, 2007 at 4:10 pm
Brad,
What a sweet thing to say! Thanks! But you certainly deserve the award. You’re always kind, friendly, courteous, and pleasant to your readers/commenters.
By the way, I was so busy giving out awards a little while ago that I didn’t even notice the link to my post that you’ve included above. Again, thank you!
Jeanne
December 13th, 2007 at 4:18 pm
Joanna, are you saying I’m a dab hand at phrasing?
Thanks! I truly hope everyone reads your post on editing. It’s absolutely superb. Jeanne, thank you, too. Keep finding those awesome web sites! Your blog is a treasure trove of resources.
December 13th, 2007 at 9:09 pm
Thanks Brad. I am honored that you have selected my article for inclusion in this incredible group. I am looking foreward to reading all of them!
December 13th, 2007 at 11:02 pm
Brad, your words about my post kind of swell my head just a bit. Thanks so much…
December 14th, 2007 at 8:27 am
Dan, your posts are always valuable - love ‘em. Robyn, sorry if I gave you (of all people) a headache.
December 17th, 2007 at 5:16 am
Hi Brad,
Thank you kindly for including my blog review in your list for this article.
Congratualations also on your nomination for Jeanne’s award. I agree with her comments about your blogging ettiqutte. I particularly like the way that your comments on other blogs always indicate that you have taken the time tom read the post properly and thoroughly.
I like the advice given by Liz about accepting compliments. It’s simple, straightforward and plain common sense.
Also, Mike’s two examples of poor customer service provide us with some perfect examples of what not to do when liasing with customers or clients.
I hope I get a chance to read some of the others.
Cheers
Andrew
December 17th, 2007 at 7:23 am
Hi Andrew, thanks - I never had anyone comment on my commenting before! Glad you’re enjoying these featured posts. Normally I don’t like to list so many, but things seem to pile up this time of year.