CELL PHONE SUPERSITE
Are you confused about which of the 12,000 cell phone models you should buy? My AT&T phone dealer, Kelly, turned me on to this fantastic site — Phone Scoop. The neatest feature is the Compare Phones page, where you can plug in up to five models and see how they stack up. Today I used it to compare the Blackberry Pearl to the Samsung Blackjack II, and I learned plenty. Give it a try.
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GET OFF THE PHONE AND START READING
I’ve added a couple new books to the Word Sell Book Store.

A lot of you may have read Seth Godin’s Meatball Sundae by now, but if not, do so immediately. It’s an easy read with critically important ideas about Web marketing. A key point, which really needs to be understood by small and midsize companies, is that you can’t “bolt on” a Web marketing program to a traditional business model. You can save yourself a lot of money by following Godin’s advice.

For a deep exploration of social media, try Larry Weber’s Marketing to the Social Web. It’s awesome. The book actually takes a lot of Meatball Sundae concepts, describes them more thoroughly, and explains how to put them in action on blogs, social networking sites, and other forms of social media.
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NEW CUSTOMER CARE TRAINING PROGRAM

About Action™ Customer Care Training is now a part of my training and coaching lineup. Customer care personnel play a crucial role in small and midsize companies, yet they are all too often undertrained and overworked. I’m really hoping to change that!
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NEW HOSTING ON THE WAY
GoDaddy should change its name to SlowDaddy. (SEE PHOTO of my GoDaddy server at top.) When I complained about 5 to 10 second load times on my site, they acknowledged the problem and said, “Not a whole lot we can do.” Excellent response … maybe they’re candidates for my customer care training. At any rate, I’m in the process of switching to a new host that should solve the problem. I apologize if you’ve experienced loading problems on my site.