I may not do everything right, but will always welcome criticism and keep at it until the job is done right.
I will put my best effort into every project, large or small.
I will meet or beat your deadlines.
I will keep you informed of your project's status, even if the update is simply
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Have you ever had a communication exchange in business that just didn't make any sense? A couple days ago I had an email exchange that made me feel like I had just crossed over into the Twilight Zone.
A trade association emailed me to find out if I would be renewing my membership for 2009. I emailed back that I would
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Did you ever stop and think how important your non-sellers are to customers?
Customer service reps have hundreds of email and phone touches with customers every day.
Accounts receivable staffers spend most of their day talking to customers, often on ticklish issues.
Shipping personnel schedule deliveries and expedite orders all day long.
Credit department employees have some of the very first contact with new
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Last week I let Sears have it for their poor customer service during my quest to procure a photo of myself for this Web site. But the story didn't end there.
My next call was to a local studio, Dig It Photography. The owner, who answered the phone himself, asked me to come in for a shoot at 12:30 pm that
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After months of procrastination, I decided to get a professional head shot for my business. My first call was to Sears, and it turned out to be a textbook example of inept customer service.
I called the phone number from the Yellow Pages and was greeted by a sterile-voiced automated attendant. I had two options--"1" to schedule an appointment, "2" for
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This type of scene played out many a time when I was a sales rep.Brad: (Solemnly) Charlie, we've been forced to make some changes in order to improve our service throughout the territory. As much as I've enjoyed working with you over the past four years, I'm no longer going to be your sales rep. You've
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No company wants to strand customers on hold for an extended period of time. But when it happens, you want to make the experience pleasant--or at least tolerable. Music CD's or radio make convenient and inexpensive options for on hold background. In some cases, however, a custom on hold phone message is worth the investment.
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