Tag Archives: Customer Service
The World’s Worst Job Interview Response
Advice for Preparing for a Job Interview
If I could give job interviewers one piece of advice, it would be, don’t say I like working with people. It’s a response that crops up most frequently among sales candidates, but when pressed, even aspiring accountants and programmers will blurt it out.
The I like working with [...]
Posted in Communication Skills Also tagged Employment, Human resources, Interview, Job interview, Job Search, Sales 8 Comments
You Are Now Entering the Customer Service Twilight Zone
Have you ever had a communication exchange in business that just didn’t make any sense? A couple days ago I had an email exchange that made me feel like I had just crossed over into the Twilight Zone.
A trade association emailed me to find out if I would be renewing my membership for 2009. [...]
Market DOOM Spells Social Media BOOM
Image via WikipediaIs there anything good to be said about the plunge in equity markets and the deep freeze in credit markets? I think, yes. Bad times will motivate company after company to finally pull the trigger and start using social media for branding, marketing, public relations, customer service, and sales. I see… Continue reading
Posted in Social Media Also tagged business blogs, customer conversation, Marketing, Social Media 11 Comments
Tuned In – A Tale of Two Companies
Image via WikipediaLooking for an awesome business read? Try Tuned In, a new book co-authored by David Meerman Scott, one of my favorite authors in the new marketing space (and a really good guy, to boot).
Tuned In is about listening to customers. Companies that listen solve problems that matter… Continue reading
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